Tommy Boy once famously said, "I can get a good look at a T-bone by sticking my head up a bull's ass, but I'd rather take a butcher's word for it." Like Tommy, our clients trust us to provide expertise and guidance through the endless complexities of website projects, rather than getting their heads caught in an awkward position.
Trust is the foundation of any successful relationship. It is also hard to win and so easy to lose. Whether it's between friends, colleagues, or business partners, trust fosters confidence in each other's commitment to success, allowing for seamless collaboration and efficient progress. Working with Moxie Sozo on a website project is no different. We need our clients to trust in our decisions, and we need to trust that our clients came to party, knowing that we throw the best ones. Yes, we are that good.
Building Your Trust; Trusting You
The key to building and maintaining trust is confident and clear communication. From a client's perspective, it should look easy. Designing and building a website is far from simple. We know not everyone cares how amazing our code looks in a text editor, or how beautifully the schedule lines up in a Gantt chart. We dream about it, but our clients don't have to.
We strive to demystify the process for our clients while not showing how all of the sausage is made. This process has been refined over time to deliver simple, yet effective solutions.
Our robust planning and discovery, regular client check-ins and detailed documentation help keep our clients informed without being bogged down. A client should trust that we will provide as much detail as necessary, answering questions, addressing concerns, and offering reassurance along the journey.
Okay, but what about trust in our clients. This should be pretty simple, and we definitely don't get our feelings hurt when clients make mistakes. There, I said it; but, we all make mistakes. Websites are a lot of work on the client side as well. There are a lot of meetings to attend, a lot of content entry when there really isn't time for it, and a lot of feedback to provide. We do everything we can to soften the blow and lead you through the process. When our clients come to the table with all of their needs available, decision makers are involved from start to finish, provide clear and timely feedback and let us know that they don't actually have a team of content editors working through the weekend, Moxie Sozo can deliver on what we do best: designing and building award-winning websites!
Ultimately, a successful website project is a partnership built on mutual trust, clear communication, and a shared commitment to keep our client's head clean!
